Tours Crete

Refund Policy

At Tours Crete, we want our customers to feel confident when booking a tour. This page explains how cancellations and refunds work.

Free Cancellation

  • For regular tours, you can cancel your booking up to 24 hours before the scheduled tour departure and receive a full refund.

  • For private tours, you can cancel up to 48 hours before the tour for a full refund.

We ask no questions—the process is fast and easy.

If you cancel less than the required time (24 hours for regular tours, 48 hours for private tours), the booking is generally non-refundable, unless there is an accident or a medical situation that can be documented. In such cases, please contact us with proof so we can process your refund.

How to Cancel

To cancel your booking, contact us by:

Please include your booking name, tour date, and reservation details so we can process your request quickly.

Refund Process

All refunds are processed through Stripe, our secure payment platform.

Once your cancellation is approved, we will immediately start the refund through Stripe. The money usually appears in your bank account within a few business days, depending on your bank or card provider.

  • Refunds are issued to the original payment method.

  • No extra forms or explanations are needed—the process is simple and hassle-free.

Cash Payments

If you paid in cash on the day of the tour, refunds are not available once the tour has started.

Need Help?

If you have any questions about cancellations or refunds, contact us anytime. Our team will make sure the process is smooth and easy.