Frequently Asked Questions (FAQ) About Tours

How do I book a tour?

You can book your tour online through ToursCrete.com.

Select your preferred tour, choose the date and number of participants, and complete the secure checkout process. You will receive confirmation by email. Within the day you will receive an email from us together with a voucher and all necessary information.

Can I book for a group?

Yes. You can book for small or large groups.

For large groups, private tours, or special requests, contact our team directly for customized arrangements.

How far in advance should I book?

We recommend booking:

• 2–3 days in advance during low season
• 5–7 days in advance during high season (May–September)
• 1–2 weeks in advance for private tours

Popular tours in Crete sell out quickly.

Can I modify my booking after confirmation?

Yes. You can modify your booking up to 48 hours before the tour date.

What is the cancellation policy?

You can cancel free of charge up to 24-48 hours before the tour date unless stated otherwise in the tour description.

For cancellations within 24 hours, cancellation fees may apply. Each tour states clearly its cancellation policy.

Do I receive a confirmation?

Yes. After booking, you receive an automatic email confirmation. And later on, an email with tour details and voucher.

Can I book multiple tours at once?

No. You can book a single tour in one transaction. For multible tours you need to book them separately.

Many visitors combine a Santorini trip with Crete sightseeing tours.

What payment methods do you accept?

We accept:

• Credit cards
• Debit cards
• Secure online payments

Available payment options are shown during checkout.

Is my payment secure?

Yes. All payments are processed through secure encrypted systems to protect your personal and financial data. We use Stripe the most secure system.

Do I need to print my voucher?

No. You can show your voucher on your mobile phone at pickup.

What types of tours do you offer?

We offer:

• Boat trips
• Cultural and archaeological tours
• Day trips to Santorini
• Jeep safaris
• Private tours
• Historical site visits
• Nature and beach excursions

Are your tours suitable for children?

Yes. Many tours are family-friendly.

Check the individual tour description for age recommendations and activity level.

What is included in the tour price?

Most tours include:

• Transportation
• Professional guide
• Pickup and drop-off (selected areas)

Some tours may exclude entrance fees, meals, or optional extras. Always check the tour details.

How long do tours typically last?

Tour duration varies:

• Half-day tours: 4–6 hours
• Full-day tours: 8–12 hours
• Santorini day trips: 10–12 hours

Exact timing appears on each tour page.

Are tours available in multiple languages?

Yes. Many tours operate in English and other major European languages.

Language availability depends on the tour.

What happens if weather conditions are bad?

If weather conditions affect safety, we may:

• Reschedule the tour
• Offer an alternative
• Provide a full refund (if cancelled by the operator)

Can I request a private tour?

Yes. We offer private tours across Crete.

Private tours allow flexible schedules and personalized experiences.

Are entrance fees to archaeological sites included?

Some tours include entrance fees. Others do not.

Check each tour description for clear details about what is included.

Do I need special equipment or clothing?

Most tours require:

• Comfortable walking shoes
• Sunscreen
• Hat
• Water

Jeep safaris or hiking tours may require additional preparation.

Can I join a tour if I have mobility issues?

Some tours may not be suitable due to uneven terrain or walking distances.

What size are the tour groups?

Group sizes vary:

• Standard tours: 15–75 participants
• Small group tours: 10–20 participants
• Private tours: Only your group

Do tours run every day?

Many tours operate daily during the tourist season (April–October).

Availability depends on demand and weather.

Where do tours depart from?

Departure points vary by tour.

Pickup is available from major areas including:

• Heraklion, Malia, Hersonissos, Gouves, Analipsi, Agia Pelagia.
• Chania – Until Kolymbari
• Rethymno, Bali.
• Agios Nikolaos, Elounda, Ierapetra

How do I find my pickup location?

After booking, you receive detailed pickup information by email, including time and meeting point. But we also offer a page dedicated to meeting points.

What time should I be at the pickup point?

Arrive at least 10 minutes before your scheduled pickup time.

What if I miss my pickup?

If you miss your pickup, contact us immediately.

Refunds may not be possible if the tour has already departed.

Can you pick me up from my hotel?

Yes. Many tours include hotel pickup from selected areas.

If your hotel is not accessible by bus, we will provide the nearest meeting point.

Is there WiFi on the bus?

WiFi availability depends on the vehicle and operator. It is not guaranteed on all tours.

Are the vehicles air-conditioned?

Yes. All buses and vehicles used for tours are air-conditioned for comfort.

This does not apply to small boats, buggies, and Jeeps.

What should I bring on a tour?

Bring:

• Comfortable shoes
• Sunscreen
• Hat
• Water
• Camera
• Voucher (digital or printed)

When is payment taken?

Payment is taken at the time of booking unless stated otherwise.

Do you offer promo codes or discounts?

Seasonal discounts and special offers may be available.

Check the website or subscribe to updates.

Can I get a refund?

Yes, according to the cancellation policy stated on your booked tour.

How long do refunds take?

Approved refunds typically process within 5–10 business days, depending on your bank.

Are there any hidden fees?

No. All prices are clearly stated during booking.

Optional extras, if available, are clearly listed.